Last Updated: January 2025
At Gulf Universal Property Development ("GUPD", "we", "us", or "our"), we are committed to providing exceptional customer support and service. This Support Policy outlines our commitment to you, our valued customers, and explains how we handle support requests, inquiries, and customer service matters.
Our customer support team is available during the following hours:
Sunday - Thursday: 9:00 AM - 6:00 PM (UAE Time). We are closed on Fridays and Saturdays, as well as on official UAE public holidays.
We aim to respond to all inquiries within 24 hours during business days. For urgent matters related to property sales or reservations, we will make every effort to respond as quickly as possible.
You can reach our support team through the following channels:
Our support team can assist you with:
We prioritize support requests based on their urgency and nature:
Urgent matters related to active property purchases, payment issues, or time-sensitive transactions. These are addressed immediately during business hours.
Property inquiries, viewing requests, and general information requests. These are typically responded to within 24 hours.
General questions, feedback, or non-urgent inquiries. These are handled within 2-3 business days.
To help us assist you more effectively, please provide the following information when contacting support:
For property viewings and site visits:
Property viewings can be scheduled through our website contact form, by phone, or by email. We recommend booking at least 24 hours in advance to ensure availability.
If you need to cancel or reschedule a viewing, please notify us at least 12 hours in advance. This helps us accommodate other customers.
Visitors may be required to provide identification and sign a visitor registration form for security and safety purposes.
Our commitment to you doesn't end after your purchase. We provide ongoing support for:
If you are not satisfied with the support received, you may escalate your concern:
Contact our Customer Support Manager at info@gupd.ae with "Escalation" in the subject line.
For serious concerns, you may request to speak with senior management by contacting our main office.
For legal disputes, please refer to our Terms and Conditions for dispute resolution procedures.
We welcome your feedback and take all complaints seriously. Please contact us at info@gupd.ae with "Feedback" or "Complaint" in the subject line. We will acknowledge receipt within 48 hours and work to resolve your concerns promptly.
All information shared with our support team is treated with strict confidentiality in accordance with our Privacy Policy. We will not share your personal information with third parties without your consent, except as required by law.
While we strive to provide the best possible support, please note:
We may update this Support Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.