Effective Date: 16/02/2026

Introduction

This Policy sets out the mechanism for providing support and assistance to users of Jinan Real Estate Development’s website and customers.

First: Scope of Support

Our support services include:

 1. Website Technical Support: Assistance in resolving technical issues related to website browsing, such as page loading failures, form submission errors, or content display problems.

 2. Real Estate Inquiry Support (Pre-Sales): Responding to customer inquiries regarding available projects and real estate units, specifications, pricing, payment plans, and reservation procedures.

 3. Customer Support (Post-Sales): Following up on maintenance requests (for delivered units), inquiries regarding payment schedules, and handover procedures.

Second: Support Channels

You may contact the support team through the following channels:

 • Online Contact Form: Via the “Contact Us” page on the website.

 • Email: info@jinanproperties.com for general and technical inquiries.

 • Telephone: 06 5566778 (during official working hours).

Third: Support and Response Times

 • Official Working Hours:

Monday to Friday, from 8:00 AM to 6:00 PM (UAE Time), excluding official public holidays in the United Arab Emirates.

 • Target Response Time:

 • General inquiries (email/contact forms): within 48 business hours from receipt.

 • Website technical issues: within 24 business hours from reporting.

 • Emergency maintenance requests (for customers): A dedicated emergency contact number will be provided upon unit handover.

Fourth: User Obligations

To ensure quality support, users are expected to:

 • Provide an accurate and clear description of the issue or inquiry.

 • Provide the request or unit number (if applicable) to expedite processing.

 • Maintain professional and courteous communication.

Fifth: Policy Amendments

We reserve the right to amend this Support Policy in accordance with business requirements or operational changes, provided that any amendments are published on this page.

Sixth: Contact Us

For inquiries regarding this Policy or our privacy practices, please contact us at:

Email: info@jinanproperties.com

Phone: +971 6 123 4567

Address: Office No. 23, Second Floor, Orient Building, Al Mareija, Sharjah, United Arab Emirates.